CONTACT US
Have a question about our products, an existing order, or anything else? We're happy to help.
At NZProtein we focus on quality products, fair pricing, and reliable service. Whether you need advice on choosing a product or have feedback you'd like to share, we'd love to hear from you.
NZPROTEIN
Distribution:
81a Huia Road
Otahuhu, Auckland
New Zealand
Ph: +64 9 3921730
Email: sales (at) nzprotein.co.nz
Please note that we're a distribution warehouse, not a retail store. Click & collect orders are welcome, but please wait until you receive your collection-ready email before visiting.
FAQ
How long does delivery take?
Typical delivery times from Auckland are:
- Auckland: 1 working day
- North Island: 1 working day
- South Island: 1–3 working days
Rural deliveries, larger parcels and some residential locations may take longer. These are estimates and may vary depending on courier conditions.
For more information, please see our Shipping & Returns page.
Can I collect my order?
Absolutely! Simply select click & collect at checkout.
Once your order has been prepared, we'll send you an email confirming it's ready for collection. Please wait for this confirmation before coming in.
As we're a working distribution warehouse, we don't operate as a walk-in retail store.
Can I change or cancel my order?
We process and dispatch orders very quickly, so once an order has been placed, we're generally unable to make changes or cancellations.
Please double-check your products, flavours and delivery details before completing checkout.
Which protein powder should I choose?
We offer a wide range of protein powders, including whey, isolate, casein, plant-based, egg and beef proteins.
The best choice depends on your dietary preferences, intended use and budget.
f you're unsure, feel free to contact us for advice before ordering. We also offer sample sachets of many of our products, allowing you to try different flavours and protein types before committing to a larger bag.
How should I mix my protein powder?
Mixing instructions vary depending on the type of protein. We recommend following the directions on your product packaging for the suggested serving size and liquid quantity.
For best results, add your liquid to a shaker first, followed by the powder, and shake thoroughly.
What if there's a problem with my order?
If you've received an incorrect, damaged, missing or faulty product, please contact us as soon as possible.
Include your order number and, where relevant, photographs so we can investigate and help resolve the issue.
Please refer to our Shipping & Returns page for our policies.
Do you ship internationally?
Our New Zealand website is intended for deliveries within New Zealand.
Australian customers: www.nzprotein.com.au for ordering and shipping information.
Asia customers: www.nzprotein.sg for ordering and shipping information.