SHIPPING AND RETURNS
NZProtein are pleased to offer express shipping to Singapore via DHL Express.
Shipping costs are calculated at the checkout and are weight dependant.
All orders are shipped from our base in Auckland, New Zealand.
Typical delivery time: 2-3 business days.
We use DHL Express as they are the fastest method of delivery. (No one wants to wait for gains and protein snacks).
Other Shipping Information
Generally, orders received by 1.30pm (NZ time GMT+12) /9.30am (Singapore time GMT+8) between Monday - Friday will be shipped that same day. If there is a delay you will be notified. A tracking number is emailed to you when your order is dispatched. You can query the status/location of your order with this tracking number via DHL.
At the checkout you are asked whether or not a signature is required. Please be aware if you do not use the signature on delivery option you are responsible for your package after the delivery has been made.
A delay may occur if you have ordered an item that has sold out or is out of stock, or there was a credit card issue, or we need delivery address verification, in which case we will attempt to contact you as soon as we can to remedy the issue.
NZProtein is not responsible for any import duties or taxes.
Please check with your local governing body to check whether there are any restrictions placed on products being ordered that could prevent importation. NZProtein is not responsible for any shipments refused at the border.
Generally, the tax threshold in Singapore is SGD$400. Shipments over this amount may incur a 7% GST tax.
Returns and Refunds
We adhere to the Consumer Guarantees Act 1993 of New Zealand.
In the rare event than an order is lost or damaged contact us and we will remedy a solution or replacement. Note that we cannot be held liable if courier delivery instructions are given, but we will work to remedy the situation. Please contact us within 24 hours in writing (by email) to make a claim for goods lost or damaged in transit.
Returns or exchanges of unopened goods will be assessed on a case by case basis and may include a refund, exchange or store credit.
Please choose products and flavours carefully because we cannot accept opened products unless there is a fault with them. Please contact us for advice if uncertain which product and/or flavour is for you.